Safety

Safety Basics

Your Safety is our Priority.

1. Review Profiles Carefully

It is important that TBird Users review each other Profiles before offering or booking a Service. Take time to read what Users say about themselves and what other users have said about them. Give yourself a time to thoroughly read through the information and do not compromise or settle. Find a User you feel comfortable with connecting and offering/booking a Service with.

2. Check Users' Social Media

TBird verifies its' Users through Social Media. Make sure you check that feature out and feel comfortable with a User you are engaging with.

3. Check References and Read Reviews

Please ensure you check references and read reviews from users. Reviews and References split into two parts: for Service Providers, and for Travelers. If you are a Service User, make sure to check out Service Provider reviews and if you are a Service Provider make sure to check Service User's ratings and reviews.

4. Trust Your Instincts

If a person, conversation, profile, or situation seem uncomfortable or unsafe, move on. Be clear about your boundaries and do not be shy about stating them. Communicate clearly with others and take care of yourself. If you are uncomfortable staying alone with a member or taking a private tour with a member, then consider staying with families or couples and join group tours.

5. Have a Backup Plan

We try to make the best experience for you, unfortunately, sometimes things don't work out with a Service Provider, or they misrepresented their home, or themselves, make sure you have an alternative plan of where you could stay, how you can find transportation, and where to search for other tour options.

6. Use TBird Messenger

This feature was built for you! Please use our built-in Messenger system to discuss the address of pick up, meet point, specific address. Also, use this messenger for your communication needs with the Service Provider and Traveler until the Service is complete. Confirming trips and keeping all communication on the TBird Platform helps us to identify issues and react quickly.

7. Be Informed about the culture where you are traveling

Every culture is different. Make sure to do your homework and be sure that you are aware of cultural and religious differences, sensitivities, and general safety recommendations for each place you decide to visit. Also, gender roles and expectations might differ.

Please use following links to references for safety and advisories:

U.S. Department of State: Travel Alerts and Warnings

Gov.UK: Foreign Travel Advice

The Government of Canada: Country Travel Advice and Advisories

8. Know Your Limits

Make sure your Safety is number one priority. Do not put your Safety and well-being in the hands of others. Ensure you are always in control of a situation and you are comfortable with people who surround you.

9. Meet in a Public Place

We encourage you to meet with a potential Service Provider or Traveler in a public place. Make sure you are comfortable with the person.

10. Leave Ratings and References

Use our Ratings and References System to let other Users know about your experiences with people you interact. Be honest and clear; this will help to improve quality of Service Providers and Travelers on our Platform. We Thank you in Advance!

11. Report Negative Experiences

Please report any safety concerns to help keep TBird safe. You can easily submit your report through the TBird app.

 

Personal Safety Tips

1.    Research

• Before meeting Service Providers or Travelers check out their profiles, make sure those profiles are complete, include clear photos, and detailed descriptions of themselves.
• Review the Social Media profiles of users
• Read references and check out ratings of Service Providers and Travelers
• Women Service Providers or Travelers may feel more comfortable with providing services or booking with other females.
• Be sure to ask questions before meeting with Service Provider or Traveler through TBird's Messenger system.

2.    Communicate

• Get to know potential Service Provider or Traveler through our Messaging system. Do not give away your personal information until you have met.
• Make sure you have a plan to communicate with friends, family and backup accommodations, transportation, and tour options. We suggest that you have an electronic device with you so you can communicate if issues arise.
• Ask Questions and Have Conversations. Tell your Service provider or Traveler your expectations ahead of time. Initial conversations will tell you a lot. If anything about your interaction makes you feel uncomfortable, please stop communication and look for different Service Provider or Traveler.

3.    During your Service Provider/Traveler experience

• Make sure you meet in a public place, and you spend some time getting to know each other. Do you feel comfortable about them? Is it everything you expected? If you by any chance feel uneasy, trust your instincts, and do what makes you comfortable.
• If you feel uncomfortable for any reason, address the situation politely and directly to see if you can find a resolution.
• Maintain your faculties. Please do not use of drugs and alcohol during your use of TBird. Don't leave your well-being in the hands of someone else.
• In any situation where you feel unsafe, threatened or in immediate danger, remove yourself and contact the local authorities - such as police or emergency services - right away. When you are in a safe location, please report your incident to TBird. All reports are confidential.